As one may have thought, the digital revolution has not only touched the marketing and sales verticals but left quite an impact on the manufacturing sector as well. CIOs are looking at a disrupted industry that feeds off hyper-competition to ensure “survival of the fastest.”
At this point, it is common understanding that retaining a customer is several times easier and financially viable than looking out for a new one every now and then. Yes, connecting with customers on their level is not the easiest of tasks, but once you have forged a long-lasting relationship with them, the benefits keep raking in.
Automobile industry, like any other industry, has gone online owing to vehicle shoppers’ active role in the buying process. A typical buyer in India starts the car purchase process by looking for a car for his or her family. This means he or she would naturally look for a car with a larger space, better fuel efficiency and reliability, newer technology, greater brand image and better reviews. For all these, prospective buyers go online, which shows various websites offering comparative analysis of different models and brands of automobiles.
Online shopping has gained much momentum these days owing to innumerable special deals most businesses offer. However, the traffic to your website depends not only on the deals but, to a large extent, on the e-commerce design of your website. If your e-commerce website is outdated, visitors do not stay on your site; instead move away to the others, which give them outstanding customer experience.